FAQ

HOW DO I BECOME A STOCKIST?

Applying is simple: tell us a little about your business through our Become a Stockist page, including your ABN, store type and location. Our team reviews every application personally, and approval is usually within two working days. Once you’re approved, we’ll set up your trade account and send you everything you need to log in and start browsing wholesale pricing across the full range.

HOW DOES TRADE PRICING WORK?

We keep our wholesale pricing private, visible only to approved trade accounts, so that your margins and positioning are protected rather than undercut by anyone browsing the public site. Retail (RRP) pricing is shown openly on every product page so you can see exactly what your customers will pay, but the trade price only unlocks once you’re logged in. From there you’ll see your rates and any volume pricing you qualify for, all in one place.

IS THERE A MINIMUM ORDER OR CASE PACK REQUIREMENT?

Yes. Each colourway has a minimum order of 2 units, and from there you can add as many as you like, one at a time, with no case-pack multiple to worry about. Across your whole order, we ask for a minimum spend of $150. Volume pricing kicks in automatically as your quantities per colourway grow, and exact break points are shown against each product once you’re logged into your trade account.

DO YOU OFFER PAYMENT TERMS?

We do, for established trade accounts. As we get to know your business and your ordering pattern, our team can discuss net terms that suit how you like to run your stock. If you’re a new account, get in touch with us directly and we’ll talk through what’s available to you.

WHAT HAPPENS WHEN I PLACE AN ORDER?

Once your order is placed, our team gets to work processing it, usually within 1-2 business days, and it’s shipped within 1 business day of that processing being complete (excluding weekends and public holidays). Every piece is checked before it leaves our warehouse. As soon as your order is dispatched, you’ll receive an email with tracking details so you can keep an eye on when it will land.

WHEN WILL MY ORDER SHIP?

We hold all of our stock in Australia and dispatch every order from here, which means no customs delays and no waiting on overseas suppliers. Standard trade orders ship within 1-2 business days of processing. Shipping is a flat $20 nationally, or free on orders over $250.

WHAT IS A BACKORDER?

Every so often, one of our best-selling lines sells through faster than we can restock it. When that happens, we open the item for backorder, which lets you secure your order now and have it shipped to you the moment new stock is ready, rather than losing your place in the queue. The estimated ship date we give you is our best approximation, and while we work hard to hit it, the actual date may land slightly earlier or later depending on production.

DO YOU SHIP OUTSIDE AUSTRALIA?

At this stage, we supply Australian retailers only, so that we can focus on service and consistency for the stockists we already work with. If you’re based overseas and would love to stock Kavalerie, we’d still like to hear from you: get in touch and we’ll let you know if and when that changes.

WHAT IS YOUR RETURNS POLICY?

We don’t offer returns or refunds for change of mind, as our wholesale orders are made to your specifications and can’t easily be resold once dispatched. That said, we take quality seriously: if you ever receive a genuinely faulty item, let us know within seven days of receipt with your order number and photos where possible, and we’ll arrange a replacement or credit. To qualify, items need to be unused and free from damage caused by handling or incorrect washing on our end, rather than in transit or storage.

WHERE ARE YOUR PRODUCTS MANUFACTURED?

To bring you our range of silk scrunchies, hair ties and pillowcases, we explored manufacturers across the world to find a partner who would work with us to create products with no shortcuts and no compromise on quality, in terms of materials and workmanship. In our process, ‘good enough’ was never enough. We uphold strict quality guidelines to ensure we bring you only the highest quality pieces, with thoughtful design behind every one. The manufacturers who bring our designs to life are based in China, fittingly the country from which silk originates. From hidden stitching to developing the perfect material blends and shapes, we work closely with our manufacturing partner to design and deliver a superior product for you to stock with confidence.