Refund policy

 

Kavalerie supplies approved wholesale stockists only, and orders are placed for resale rather than personal use. For this reason we do not offer returns or refunds for change of mind. Once an order has been dispatched it cannot be resold as new stock.

We do take quality seriously. If you receive a genuinely faulty item, let us know within seven days of receipt, with your order number and photos where possible, and we will arrange a replacement or credit.

If we have sent the wrong item, or something is missing from your order, tell us within seven days of receipt and we will put it right.

To qualify, items need to be unused and free from damage caused by handling, storage or incorrect care after delivery. Please inspect all stock on arrival so any issues can be reported promptly.

For any questions about a specific order, contact us at wholesale@kavalerie.com.au.